Basic Function

The First Line Compliance Officer ensures that all operations comply with contractual and regulatory requirements. This includes monitoring financial transactions, procedures, and processes to ensure alignment with relevant laws, internal policies, and industry best practices.

Essential Functions

This role is responsible for managing risk and compliance across Operational and Process Controls, Service Delivery, Fraud Risk Assessment, Client Contracts, and Organizational Policies and Procedures.

• Support and guide operations during internal and external audits.
• Serve as an independent reviewer to ensure compliance issues are evaluated, investigated, and resolved.
• Identify compliance vulnerabilities and risks; develop and implement corrective action plans, and provide guidance to prevent recurrence.
• Prepare regular reports to keep senior management informed about compliance progress and operational updates.
• Train and educate employees on compliance guidelines.

Internal Interactions

• Operations Team & Leadership
• Internal Audit
• Corporate Compliance Team
• ISG/BCM Team
• Other Enabling Teams

External Interactions

• Clients
• External Auditors

Skills

Regulatory & Compliance Knowledge

• Bachelor’s degree in Business Administration or related field (Master’s degree is a plus).
• 3–5 years of experience as a Compliance Officer or equivalent, with knowledge of relevant laws, regulations, and industry standards.
• Experience in risk management.
• Background in debt collection processes is a plus.

Soft Skills

• Excellent communication skills.
• Fluent in English and Spanish.
• Strong analytical skills and attention to detail.
• Leadership and interpersonal skills with sound independent judgment.

Education Requirements

• Bachelor’s degree in Finance, Law, Business Administration, or related field (Master’s degree is a plus).

Work Experience Requirements

• 3–5 years of experience as a Compliance Officer or equivalent, with strong understanding of relevant laws, regulations, and industry standards.