The Brokerage Dispatch Support role is responsible for providing after-hours customer service.
During the after-hours shift, this position oversees the daily freight management of all assigned accounts within the group and supports the Supply Chain Leaders and/or Account Managers in maintaining strong customer scorecard performance. As an After-Hours SCA, you will need to be familiar with operational details for all target growth accounts to help drive them toward established goals, support company-wide initiatives, and handle responsibilities related to tracking shipments and sourcing carriers.

Primary Job Duties:

• Use tools such as the TMS, rating systems, optimization platforms, and other resources as needed to create effective logistics solutions.
• Coordinate, track, and follow up on assigned customer loads to ensure all requirements are met, including on-time pickups and deliveries.
• Maintain clear communication with Account Managers, customers (as necessary), and shippers to provide load status updates.
• Keep the TMS accurate and up to date in all areas (operational, rating, etc.) to provide timely visibility and ensure loads are ready from an accounting standpoint.
• Build and maintain strong relationships with carriers through effective communication, meeting commitments, and conducting monthly feedback meetings.
• Prepare daily, weekly, and monthly customer reports in line with client requirements.
• Provide “spot” rate quotes upon customer request and arrange expedited transportation when needed.
• Follow all company policies and procedures outlined in the employee handbook, ensuring full understanding of its content.
• Perform additional after-hours duties as assigned.

Education and Experience:

• Bachelor’s degree required.
• Minimum of 1–2 years of relevant experience and/or training, or an equivalent combination of education and experience.
• Experience using a Transportation Management System.
• Proficient with Microsoft Outlook, Word, and Excel.
• Business-level English required.

Essential Skills:

• Strong planning and organizational abilities.
• Capable of handling multiple tasks simultaneously.
• Quality-focused and results-driven.